Frequently Asked Questions

How can I protect my artwork?

Generally this will depend on the medium of the artwork, and whether the artwork is meant for display or storage.

Framing an artwork will provide both structural and archival protection and allow the artwork to be displayed. If the artwork is meant to be kept, there are also archival storage methods that can mitigate light and acid damage.

My picture is rippled. Is there anything I can do?

A process known as dry mount may be employed.  A poster is mounted onto a stiff backing such as Sintra or foam board using a roller laminator. This permanent procedure can help reduce rippling and warping. Regardless, the process is not recommended for originals, valuable artworks and items with severe water damage. The mounting process involves a level of risk, and the condition of the poster will have to be visibly assessed before proceeding with this technique.

What type of glazing is available?

Please view here for our glazing options. Our glazing is all hand-cut and we can cut any of these materials into any frame shape, including curved and odd shapes.

How does plexiglas compare to glass?

Plexiglas is a special form of plastic with the same visual clarity as glass. It is more lightweight and resilient as compared to regular glass, making it more durable. For more information, please view our products page here.

Can a mat be made with more than one opening?

Yes. We can custom cut the mat as per request. The number of openings and shape can be picked from the various options we offer. We can also combine different shapes and photos to create an arrangement for your liking. Our state-of-the-art computerized cutter will cut just about any decorative corner you can imagine. So let your imagination run free!

Is matting recommended?

Matting offers many benefits such as buffering your artwork from the glazing, bring focus and enhance the colours in the artwork. However matting will also increase the finished frame size. Generally, oil and acrylic paintings are not matted, nor are they framed with glazing.

What is a fillet? How can it enhance my piece?

A fillet is a thin strip of wood that is fitted to the matting within a frame. We offer a number of different decorative styles and colours to suit the aesthetic of the frame choice. Fillets may help bring focus to the framed item. Decorative fillets can also add a touch of elegance to a vintage piece of art.

Do you frame needlework?

Yes. We frame all types of needlework including cross stitch, needlepoint, crewel, hooked rugs, tapestry and other types of fabric art.

What does it cost to frame?

Prices depend on the size, framing procedures and design elements chosen for your particular art piece. Our experienced staff will evaluate and recommend appropriate procedures, explain their benefit as well as offer design options to enhance your artwork.

How long does framing take?

Most framing requires 7-14 working days depending on the complexity of framing and materials needed. If short on time, let us know your concerns and we will try our best to accommodate your every need.

Does my artwork stay in your store while it is being framed?

Yes. We complete the entire framing production in-house. Specialised framing materials may be ordered and shipped to our studio to complete your framing project.

Will you frame my artwork using a frame I bring to you?

Absolutely. We are happy to use your antique frame or any framing materials you hand to us.

Do you offer calligraphy services?

Yes. We offer these services at a reasonable cost. Artwork titles, artists, dates, poetry, or other information can be inscribed onto the matting or other material.

Can I get a plaque made for my piece?

Yes. We offer custom-made engraved brass plaques and acrylic plaques. Please contact us for more information.

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